Cancellation and Refunds

This policy covers Macroh Premium purchases. How you cancel and how a refund is issued depends on where you bought the subscription, so both routes are set out below.

1. Purchases made on this website

Plans bought on macroh.in are processed by Razorpay and are one-time payments for a fixed period — 3 months or 12 months. They do not auto-renew, no payment mandate is created, and nothing is debited again when the period ends. There is therefore nothing to cancel: access simply stops on the expiry date unless you choose to buy again.

Refund window

You can request a refund within 7 days of payment. Write to support@macroh.in from the email address you used at checkout and include the Razorpay payment ID from your receipt.

• Approved refunds are returned to the original payment method. Razorpay typically settles these in 5–7 working days, though your bank may take longer.
• Premium access ends when the refund is issued.
• After 7 days we are generally unable to refund, because the subscription has been available for use for that period. Write to us anyway if something went wrong — genuine problems are handled case by case.

Payments that fail or duplicate

If money left your account but Premium was not activated, or you were charged twice for the same plan, contact support@macroh.in. Duplicate and failed-but-debited payments are refunded in full and are not subject to the 7-day window.

2. Purchases made inside the iOS app

Subscriptions bought through the App Store are auto-renewing and are billed by Apple, not by us. We cannot cancel them or issue refunds for them.

• To cancel: on your iPhone, open Settings, tap your name, then Subscriptions, select Macroh and tap Cancel Subscription. Access continues until the end of the paid period.
• To request a refund: use reportaproblem.apple.com. Apple decides these requests under its own terms.

If you cancel an App Store subscription, cancel it at least 24 hours before the renewal date. Apple charges renewals within the last 24 hours of a period.

3. What is not refunded

• Periods that have already been used, beyond the 7-day window described above.
• Accounts closed by us for a breach of the Terms of Service.
• Dissatisfaction with calorie or macro estimates alone. Macroh gives guidance rather than clinical measurement, and estimates carry a typical error of ±15–25%, as stated in our Terms.

4. Deleting your account

Deleting your account removes your data but does not by itself trigger a refund. If you want both, request the refund first. Account deletion is available in the app and at macroh.in/delete-account.

5. Contact

For anything on this page, email support@macroh.in. We reply within 2 working days. Full contact details are on our Contact page.